Customers

5.6.2.2.1 Reconnect Payment Notification Normal Hours

The Reconnect Payment Notification Normal Hours mail is sent after a customer that is in Cut Off status pays their bill and paid sufficient for a reconnect during normal business hours. To complete the reconnect you will need to take the information about the account to the Utilities program and schedule the reconnection there.

It is possible to change the wording of the message as well as the formatting of the message. The use of some simple HTML tags can easily modify how the messages look to your customers. This includes making words bold by using the HTML tags . As an example, text would bold the word text in a sentence as you see here. You can underline a word by using the tags text this would underline the word text. There are many additional HTML tags that can be used to modify the appearance of the messages you can do an internet search for them by using the string HTML followed by the type of formatting you want to display in the message.

Click here to see HTML example.

If you type in the following in a browser window:

HTML numbered list

The browser will bring up links that will provide you with the information to produce the tags to create a numbered list like:

    <ol>
        <li>First Item</li>
        <li>Second Item</li>
    </ol>

Which will result in the following:

First Item
Second Item

Or if you wanted to create a bulleted list it would look like:

    <ul>
        <li>First Item</li>
        <li>Second Item</li>
    </ul>

Which will result in the following:

First Item
Second Item

There are many other possibilities that you can choose to use to enhance the mail messages that you send your customers.