Customers

5.6.2.1.5 Middleware Failed Connection Test

The Middleware Failed Connection Test is a message that informs the administrators that there has been a failure in the communications between the online bill payment application and the server where the clients data is stored.

If you receive this message your customers are unable to connect to the Online Bill Payment system to pay their bills. The mail will state the interval that communication tests are run, the default is every 15 minutes. If you do not receive a success mail within 20 minutes of receiving the failure message you should contact Edmunds GovTech support at support@edmundsgovtech.com and they will look in to the situation.

It is possible to change the wording of the message as well as the formatting of the message. The use of some simple HTML tags can easily modify how the messages look to your customers. This includes making words bold by using the HTML tags . As an example, text would bold the word text in a sentence as you see here. You can underline a word by using the tags text this would underline the word text. There are many additional HTML tags that can be used to modify the appearance of the messages you can do an internet search for them by using the string HTML followed by the type of formatting you want to display in the message.

Click here to see HTML example.

If you type in the following in a browser window:

HTML numbered list

The browser will bring up links that will provide you with the information to produce the tags to create a numbered list like:

    <ol>
        <li>First Item</li>
        <li>Second Item</li>
    </ol>

Which will result in the following:

First Item
Second Item

Or if you wanted to create a bulleted list it would look like:

    <ul>
        <li>First Item</li>
        <li>Second Item</li>
    </ul>

Which will result in the following:

First Item
Second Item

There are many other possibilities that you can choose to use to enhance the mail messages that you send your customers.